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1. What is Ayraz Store?

Ayraz Store is an online fashion and lifestyle shop offering stylish, high-quality, and affordable products for kids, women, and men. From clothing and shoes to jewelry, bags, and accessories — we bring everything your family needs under one roof.

2. How can I place an order?

Placing an order is simple!

  1. Browse our website and select your favorite items.

  2. Choose the correct size, color, or variant.

  3. Click “Add to Cart” and then “Checkout.”

  4. Enter your shipping details, choose your payment method, and confirm your order.
    You’ll receive an order confirmation via WhatsApp or email once your order is placed successfully.

3. What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

  • Credit/Debit Cards (via secure payment gateways)

  • Bank Transfer or Easypaisa/JazzCash (if applicable)

All transactions are safe and encrypted. We never store your complete payment details.

4. Do you offer Cash on Delivery (COD)?

Yes! Cash on Delivery is available across most cities in Pakistan. You can pay in cash when your parcel arrives at your doorstep.

5. How long does shipping take?

Our standard shipping times are:

  • Processing Time: 2–4 business days

  • Delivery Time: 18–20 business days (depending on your location)

You’ll receive tracking details via WhatsApp or email once your order is dispatched.

6. What are your shipping charges?

Shipping charges vary between Rs. 350 – Rs. 600, depending on your order’s weight and delivery area.
We also offer Free Shipping on all orders above Rs. 10,000.

7. Can I track my order?

Absolutely! Once your order has been shipped, we’ll share your tracking details through WhatsApp or email. You can use the tracking number to follow your parcel’s journey until it reaches you.

8. What is your return or exchange policy?

If you receive an incorrect, damaged, or defective item, please contact us within 3 days of delivery.
To qualify for a return or exchange:

  • The item must be unused, unworn, and in its original packaging.

  • Proof of purchase is required.

Please note: For hygiene reasons, accessories, jewelry, and undergarments are not eligible for returns.

9. What if I receive the wrong product or size?

We’re truly sorry if that happens! Please share photos of the product via WhatsApp or email within 3 days of receiving it. Our team will review and arrange an exchange or replacement as quickly as possible.

10. Do you deliver nationwide?

Yes! We deliver all over Pakistan, including major cities and remote areas. Delivery times may vary slightly depending on your location.

12. How can I stay updated with new arrivals or sales?

Follow us on social media and subscribe to our newsletter for exclusive updates, special discounts, and new collection launches.

13. Are my personal details safe with Ayraz Store?

Yes, absolutely! We respect your privacy and protect your data with secure encryption technology. Your personal and payment information is never shared with third parties except for order processing purposes. You can read more in our Privacy Policy.

14. Can I cancel my order after placing it?

If you wish to cancel your order, please contact us within 24 hours of placing it. Once the order is processed or shipped, cancellations may no longer be possible.

15. Do you restock sold-out items?

Yes! Popular items are restocked regularly. If something you love is out of stock, keep checking back or follow us on social media for restock updates.

Still Have Questions?

We’re here to help!
Reach out to us anytime at support@ayrazstore.com or send us a message on WhatsApp.


At Ayraz Store, your satisfaction is our priority — because shopping should always be simple, safe, and joyful. 💖